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For Recipients:

  • You may be unsubscribed from receiving business related ZotMails. To ensure that this is not the case, please verify your subscription via the My ZotMail link on the ZotMail Home Page.
  • The message that was sent may have been caught in any filters that you have set up in your email client. Check your email client rules list to ensure that they are not blocking the messages from your inbox, or redirecting them to another folder.
  • The message may have been considered SPAM by your mail server or by your email client. Please check your spam box to ensure that the message is not in there.
  • You may have saved the ZotMail email address as a personal contact in your email client’s address book. If the email address is saved in your contacts, please remove the saved contact. Contact OIT at (949) 824-2222 or oit@uci.edu for further assistance.

  • There is a View Archives link on the ZotMail home page. There you can search for ZotMail messages based on a variety of search criteria including the date (or date range) that the message was sent, who sent it, the subject or keywords in the message content.

  • If you wish to unsubscribe from these messages, you may do so by clicking the My ZotMail link on the ZotMail System home page, logging in with your UCINetID and password. Once you have de-selected the lists you would like to unsubscribe from, you must click “Submit” for them to take effect. Please note that you will still receive emergency messages and messages which have mandatory/compliance information related to your job.

For Senders:

  • In order to send a message via the ZotMail system, you must be an authorized user who has been granted access by the office that manages messages coming from your department. This may be a Dean’s Office, Vice Chancellor’s Office, or the Chancellor’s Office. Please contact someone in the office that manages your department to request the message be sent through them.

  • You must be an authorized sender to gain access to send a ZotMail message. If you wish to send a message, please contact your Dean or Vice Chancellor’s Office.
  • Ensure that you are logging in with your UCINetID and password. Keep in mind that this password may be different than the one you use to log into your computer.

  • To add an authorized sender, you must first be granted permission from the Dean or Vice Chancellor’s Office that you wish to submit the message from, then submit an email verification of the access authorization to OIT at oit@uci.edu.

  • Yes, you can. The new ZotMail system allows sender to send to a custom list (up to 500 email addresses per message). You must acquire the list of email addresses before attempting to send a ZotMail message.


Office of Information Technology
Contact the OIT Help Desk – (949) 824-2222 or oit@uci.edu
Irvine, CA 92697

Last Updated: December 2017

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